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Troubleshooting & FAQ

SortScreen — Support

AppSortScreen
PlatformAndroid
Version0.1.4
DeveloperOddStuff
Contactsortscreen@oddstuff.me
Websitehttps://sortscreen.oddstuff.me

Quick Help

Photo Permission Issues Android 14 Partial Photo Access Overlay Permission (Display Over Other Apps) Screenshot Detection Not Working Notification Permission All Files Access (Broader File Access) Battery Restrictions & Background Killing Timed Deletion Not Firing Ads and Consent Contact Support

🖼️ Photo Permission Issues

SortScreen needs access to your photo library to detect, display, and organize your screenshots.

Android 13 and above: The system will ask for "Photos and videos" access (READ_MEDIA_IMAGES). Go ahead and grant it.

Android 12 and below: The system will ask for "Storage" access (READ_EXTERNAL_STORAGE). Grant that one.

If you previously denied the permission:

  1. Open Android Settings → Apps → SortScreen → Permissions
  2. Tap Photos and videos (or Storage)
  3. Select Allow or Allow all the time

If the permission shows "Denied" with no option to re-grant, tap Open app settings from SortScreen's Settings screen.

📱 Android 14 Partial Photo Access

Android 14 introduced a "Select photos" option that gives apps access only to specific photos rather than your full library. SortScreen needs Full access to work as an automated organizer because:

  • "Select photos" only allows reading photos you've already selected — newly captured screenshots can't be detected automatically.
  • The gallery view can't discover and file new screenshots until you manually select them.

To switch to full access:

  1. Open Android Settings → Apps → SortScreen → Permissions → Photos and videos
  2. Select Allow all

✨ Overlay Permission (Display Over Other Apps)

The floating overlay (the swipe-to-sort panel that pops up after you take a screenshot) needs "Display over other apps" permission (SYSTEM_ALERT_WINDOW).

To enable:

  1. In SortScreen → Settings → Permissions → Screenshot detection, tap Enable
  2. Android will open Settings → Apps → Special app access → Display over other apps → SortScreen
  3. Toggle the switch to ON
  4. Head back to SortScreen

🔍 Screenshot Detection Not Working

SortScreen uses a foreground service to detect new screenshots. If the overlay isn't showing up, follow these steps:

Step 1: Check permissions

In SortScreen → Settings → Permissions, confirm:

  • Photo access: Granted
  • Notifications: Granted
  • Screenshot detection (Overlay): Enabled

Step 2: Check the toggle

In SortScreen Settings, make sure the Detect screenshots toggle is ON.

Step 3: Check battery optimizations

Aggressive OEM battery managers love to freeze background apps. See Battery Restrictions below.

Step 4: Optional Accessibility Service

For better detection speed on Samsung (One UI) or Oppo/OnePlus/Realme (ColorOS), try enabling the SortScreen Accessibility Service in: Android Settings → Accessibility → Downloaded apps → SortScreen → ON.

🔔 Notification Permission

Android 13+ requires explicit notification permission for foreground services. SortScreen shows a silent, low-priority ongoing notification while actively monitoring for screenshots. This keeps the detection service alive — it's an Android system requirement.

📁 All Files Access (Broader File Access)

"All files access" (MANAGE_EXTERNAL_STORAGE) is the primary path for the smoothest experience:

• Instant deletion: Deletes screenshots right away without forcing an Android system confirmation dialog on every single swipe or batch action.

• Background timed deletion: Lets the scheduled "Delete Later" sweep clean up expired screenshots from the background where no interactive prompt can be shown.

Without this permission (fallback path):

• On Android 11+, deleting a screenshot triggers a system confirmation dialog for each deletion.

• Background timed deletion can't prompt interactively without an active screen.

To enable:

  1. In SortScreen → Settings → Permissions → Broader file access → Grant
  2. In Android system settings, toggle Allow access to all files to ON

Battery Restrictions and Background Killing

To keep screenshot detection running reliably:

  1. In SortScreen Settings, tap Background & auto-start
  2. Set SortScreen to Unrestricted or No restrictions

Common OEM Settings:

Xiaomi / MIUI / HyperOS

Security → Autostart → enable SortScreen. Battery → App battery saver → SortScreen → No restrictions.

Samsung One UI

Settings → Apps → SortScreen → Battery → Unrestricted.

Oppo / OnePlus / Realme

Settings → Battery → Battery optimization → SortScreen → Don't optimize.

Vivo / iQOO

iManager → App management → Auto launch → SortScreen → ON.

⏱️ Timed Deletion Not Firing

Timed deletions ("Delete later") are saved to disk and scheduled via Android's AlarmManager (setAndAllowWhileIdle).

  • They should fire even when the app is closed or after a device reboot.
  • If delayed by Android Doze mode, the sweep will try to clean all overdue items when the device wakes up or on the next app launch.
  • If deletions aren't firing, check that SortScreen hasn't been force-stopped and has battery optimization set to Unrestricted.

Contact Support

If something's not working or you have feedback, I'd love to hear from you:

sortscreen@oddstuff.me

Developer: OddStuff • App: SortScreen (com.oddstuff.sortscreen) • Version: 0.1.4